Daphne Jackson

Daphne Jackson

Experienced PharmD with extensive experience in patient counseling, problem solving, prescription verification, pharmacy student preceptor, and pharmacist trainer.  New, but excited health  and life insurance broker who is ready to educate the consumer on what they are purchasing, as well as, assist them in counteracting future costs. Accustomed to a fast-paced environment, identifying and solving problems quickly, and offering flexible options for conflict resolution.

*The Brokerage Inc     Flower Mound, TX*

Medicare sales                                                                                August 2019 – Present

Host weekly education table to inform the community about their Medicare options.  Host and present, sales and educational presentations to introduce potential new clients to Medicare and explain how it works. Conduct one-on-one sales presentations for clients, their families, and institutions interested in obtaining more information about medicare and how it will effect them. I also sell and promote international travel health insurance with this partnership.  Operate and manage a website pertaining to my health and life insurance sales: https://www.jacksonhealthandlifeinsurance.com/

  • Educate consumers on how Medicare operates
  • Host and Present sales and educational presentations
  • Offer International health insurance
  • Display comparison quotes for clients

*The Fitz Group     Addison, TX*

Life Insurance sales                                                                                              May 2019 – Present

Call leads or internet inquiries regarding life insurance, final expense, and mortgage protection.  Call back clients who showed an interest in quote comparisons. Educate consumers on insurance lingo and why the prices vary from company to company.  Operate and manage a website pertaining to my health and life insurance sales: https://www.jacksonhealthandlifeinsurance.com/

  • Explain the products that are available
  • Listen to needs
  • Educate on how life insurance, final expense, and mortgage protection works
  • Comparison quote on behalf of my client

*Healthmarkets      North Richland Hills, TX*

Healthcare sales                                                                                                     April 2019 – Present

Address telephone inquiries for those possibly interested in health, life, and supplemental insurance.  Call back clients who showed an interest in healthcare insurance online. Educate consumers on deductibles, coinsurance, copays and introduce clients to supplements that can help counter that deductible, coinsurance, and copay. Investigate client history to find if they qualify for special enrollment.  Listen for what the client needs versus assuming.

  • Explain the products that are available
  • Listen to needs
  • Educate on how healthcare works
  • Counter high deductibles with supplements

*DaVita Rx, LLC      Coppell, TX*

Drug Utilization Reviewer /Subject Matter Expert/ Verification/ Phone Pharmacist/Sharepoint Database Maintenance                             August 2010 – December 2018

Focused on dosing and disease state appropriateness. Actioned high, low, or inappropriate dosing for primarily renal patients.  Assisted in creating, updated, and maintained power point slide deck for pharmacist training classes.  Trained verification pharmacist and drug utilization pharmacist on using the computer system and company procedures. Verified accuracy for renal dosing submitted by various providers.  Maintained patient accounts and eliminated duplicate medications.  Assisted the nursing staff at DaVita’s Dialysis Centers with new prescriptions, prescription changes, reconciliation of the patient’s profile/chart, and answering drug utilization questions.  Volunteered as the database manager for the pharmacist team. Organized presentation and filing of pertinent information on the company intranet. Uploaded documents and vital information from other departments in the building. 

  • Monitored dosing and disease state appropriateness
  • Actioned high, low, and inappropriate dosing
  • Trained new pharmacist on computer system and company procedures
  • Verified accuracy of renal dosing
  • Pharmacist in Charge for Mississippi out of state license for 6 years
  • Counseled and educated patients on drug related questions, timing, food, interactions, dosing issues, etc.
  • Managed documents and organized presentations

*Kindred Hospital   Arlington, TX*

Clinical Pharmacist- Contract Worker                                              March 2010 – November 2010

Clinical review of medications electronically submitted by the on-staff doctors, nurse practitioners, and physician assistants.  Validated the use of medication compared to the hospital formulary, noted excessive dosing strengths or durations.  Prepared technician team to fill the Pyxis machines on each floor.  Daily troubleshooting for nursing staff. Reconciled medication list for transferring patients and counseling patients before being released from the hospital.

  • Verified doctors were filling appropriately for patient population
  • Medication reconciliation for incoming and outgoing patients
  • Constant communication with nursing staff and on call physicians

*AmerisourceBergen Specialty Group            Frisco, TX*

Backend and Inventory Support – Contract Worker                                    May 2010 – July 2010

Pull, fill, and verified specialty medications.  This was very fast pace environment requiring diligence and accuracy.  Long hours often surpassing designated end times for the day, to make sure all of the medications were pack, shipped and loaded for transport to the patient.

  • Moving in a fast-paced setting
  • Double checked the accuracy of all medications
  • Dedicated to shipping medications on time

*Prime Therapeutics, BCBS                   Irving, TX*

Verification Specialist/Pharmacy Resource Specialist                   November 2007 – April 2010

Counseled patients on their prescriptions and over the counter medications.  Transferred prescriptions.  Converse with patients to determine the extent of consumption of inappropriate medication or how the prescription will be corrected.  Initiated the reporting of alleged company dispensing errors.  Reported alleged personal health information violations.  Consulted with members regarding general health and medication concerns.  Participated in the pilot program for therapeutic interchange in order to save the member and the company more money

  • Counseled members on their drug utilization
  • Consulted doctor’s offices regarding patient drug regimens
  • Reported alleged dispensing errors and the possible release of personal health information for the company

*Caremark Rx, Inc              Fort Worth, TX*

Staff Pharmacist                                                                            February 2005 – November 2007

Research tasks created by clinical and customer service for validity.  Determine/create a protocol to follow.  Oversee that technicians complete tasks with appropriate protocol.  Converse with doctor’s offices to clarify confusing patient information.  Communicate via telephone, fax, email and verbally.  Work on two computer dispensing systems, enter overrides and coordinate with patient advocates and insurance to get the corrected orders out of the door.  Review prescriptions for accuracy.  Resolved drug-drug interactions.

  • Perform drug utilization and reviewed patient prescriptions
  • Consulted doctor’s offices regarding patient drug regimens
  • Monitored, documented, and corrected via Texas law and insurance requirements, prescription fills for the facility


Doctor of Pharmacy (PharmD)                      University of Mississippi          Oxford, MS

Bachelor of Pharmaceutical Science (BS)     University of Mississippi          Oxford, MS


  • Licensed in: Texas, Arizona, and Mississippi
  • IV Certified
  • Pharmacy Preceptor
  • Life and Health Insurance: AL, AZ, AR, CO, MN, MS, NM, OK, SC, TX


  • Phi Delta Chi Fraternity
  • Sigma Gamma Rho Sorority

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